
Chapter 10 – Extending the Organization – Supply Chain Management BASICS OF SUPPLY CHAIN SCM – the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability The supply chain has three main links. 1. Materials flows from suppliers and their upstream suppliers at all levels 2. Transformation of materials into semi-finished products, or the organization’s own production processes 3. Distribution of products to customers and their downstream customers at all levels INFORMATION TECHNOLOGY’S ROLE IN THE SUPPLY CHAIN Information technology’s primary role in SCM is creating the integrations or tight process and information linkages between functions within a firm such as marketing, sales, finance, manufacturing, and distribution – and between firms, which allow...